Here is more great news on ELBO. Sounds like they are really serious about building the E-Commerce division.
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Wednesday July 28, 12:17 pm Eastern Time
Company Press Release
SOURCE: EBWorld.com
EBWorld.com Unveils Revolutionary Customer Service Center; New Facility Sets Precedent for Entire E-Commerce Industry
WEST CHESTER, Pa., July 28 /PRNewswire/ -- Online software retailer EBWorld.com (http://www.ebworld.com), the Internet division of Electronics Boutique (Nasdaq: ELBO - news), recently celebrated the grand opening of its state-of-the-art, million-dollar customer service center in Las Vegas, NV. The EBWorld.com customer service center was developed to meet the demand of consumers' overwhelming enthusiasm for shopping over the Internet. The new EBWorld.com facility is one of the world's first customer service centers designed specifically to serve online customers.
Using an array of technology that integrates telephone and customer request fulfillment systems with the Internet, the team of full-time service personnel of the EBWorld.com customer service center ensure the immediacy and quality of online customer service. ''The service is designed to instill additional confidence in online shopping and provide useful information on the content of the games, such as a game's suitability for young children,'' said Seth Levy, president of EBWorld.com. Knowledgeable gamers are hired for the customer service staff, which may increase over the holiday season. ''We've designed our facility to accommodate as many customer service personnel as we feel are needed to deliver our desired level of services.''
Online customer service leader Business Evolution is providing e-mail and instant mail products, which will enable customers to e-mail their inquiries to customer service representatives or send an instant message through the Web site and receive an immediate response from a customer service representative.
''We could have done 1/3 more business last year with more advanced customer service,'' said Mr. Levy. ''Our goal with this new customer service center is to create a new standard of quality and personalized service never before seen in the rapidly emerging e-commerce industry.''
The customer service center features an on-site Product Laboratory, where customer service representatives test the latest video games, PC software and hardware. This assures that customer service representatives can provide advice based on personal experience.
The new EBWorld.com center utilizes the most advanced communications technology. Northern Telecom is providing the center with the latest ''switch'' telephone and voice technology. Customer product requests will be fulfilled using CommercialWare's Mozart product, a state-of-the-art customer service system.
For more information about EBWorld.com's new customer service program, visit EBWorld's Web site, www.ebworld.com, or call 610-430-8100.
SOURCE: EBWorld.com
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Good luck,
RBL |
