CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: jjs_ynot who wrote (8619)	7/31/1999 9:39:00 PM
From: D Mueller	Read Replies (1) of 20297

Dave: I have had my problems with Bank One as I have posted here in the past couple of weeks, but while your scenario is possible I can't believe Bank One would be deliberately socking it to their customers in the form of poor service as you have suggested (it may be ineptitude, but I can't believe it is a business strategy). Granted, it sounds like they have some serious problems to work out, but in the end despite who they may try blame (eg Checkfree) they are going to loose a customer. In the case of Mr Mo Bank One will have lost a customer twice, once as Bank1 and then as Wingspan. The real interesting thing to me is how Bank1 is responding to Wingspan. No doubt thay have a potential problem in Wingspan canibalizing their traditional customers. I for one believe that if you are going over to Wingspan you were a high prospect customer for Net Bank or on of the other internet banks and you would likely have moved your accounts sooner rather than later whether Wingspan had sprung up or not. So, if you're going to leave I would make the transition as painfree and satisfying as possible. My own experience is that this is not the case and there is a serious cultural battle going on within the two organizations. A case in point is that when I told my Bank1 banker that I was going over to Hibernia for on-line services they did not even ask if I had considered Wingspan. In fact, when I asked my banker what she thought of the new start-up she said she really didn't know anything about it. GM learned this game along time ago and I think that it will apply to banks as they role out different flavors of banking. If I'm no longer interested in buying a Chevy they're at least going to try to get me to go over and look at a Buick!! One of the top guys at Bank One said it the other day as I recall, they could role out any number of niche internet banks to appeal to different customer segments. Yep, I can see it now, a bank for singles a bank for retirees, a bank for gays (I think there's already one targeting gays)etc... etc... They better start beefing up there marketing departments and get rid of their attitude. Don (IMHO)

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