Some interesting news from Infocast Corp.
InfoCast Joins with AT&T Canada To Launch Commercial Virtual Call Centre Solution
TORONTO, Aug. 4 /CNW/ -- InfoCast Corporation ("Infocast")
(OTC Bulletin Board: IFCC), a leading Application Service Provider (ASP),
announced today that it has entered into an agreement with AT&T Canada to
launch one of Canada's first commercial virtual call centres supported by AT&T
Canada's advanced digital virtual private network (VPN).
The virtual call centre software program allows agents to work in a
virtual environment, no matter where they are located, home or office, just by
using a personal computer and a headset. Supervisors monitor the agents'
productivity and efficiency in the same way as in any other call centre.
More than 3,000 virtual agents will be trained and begin taking calls over
AT&T Canada's virtual private network within the next 12 months.
InfoCast's virtual call centre software application connects any prospect
or customer any time, anywhere, in their language of choice, to a live agent,
immediately.
James Hines, President of InfoCast, stated, "We are excited to launch this
industry leading business solution with AT&T Canada. The combination of AT&T
Canada's broadband networks together with their excellence in marketing and
customer service will help to make the InfoCast Virtual Call Centre
application one of the key applications for E-commerce globally."
"By melding traditional call centre solutions with Internet technology,
this will position InfoCast as the market leader in virtual call centre
solutions," added James.
"Call Centre business is booming in North America. This new breed VCC
solution solves real business problems today, providing load balancing and
sharing, redundancy and back-up, skills allocation, facility cost savings, and
an expanded labor pool," remarked Michael Sheehan, Senior Vice President,
InfoCast.
"The AT&T Canada advanced digital VPN is designed to provide 100% call
completion seamlessly to agents in both traditional and virtual call centres.
It provides customers with two key features: bandwidth for high-speed digital
data transmissions, and secure routing through all links," said George Harvey,
President, Business Services, AT&T Canada.
About InfoCast: USA-based InfoCast Corporation, an Application Service
Provider (ASP) is in the business of providing outsourced IT solutions to the
North American marketplace. Infocast applications will be delivered through a
North American network of strategically placed information hubs. These hubs
will be implemented on Sun Microsystems' Enterprise 10000 computing platform
and based on Sun Solaris, Netscape and Java related technologies, providing
the highest levels of reliability, scalability and performance in the
industry. InfoCast is using a sophisticated distributed architecture
technology that brings reliability and scalability to applications distributed
across a network. This technology provides the infrastructure that enables
and enhances applications such as InfoCast's initiatives in Distributed
Learning, Telework, Virtual Call Center Solutions and Application Hosting.
More information about InfoCast Corporation can be found on the web at
www.infocast-corp.com.
About AT&T Canada: AT&T Canada is Canada's largest facilities-based
competitive voice, data and Internet telecommunications provider. Created in
June 1999 from the merger of AT&T Canada Long Distance Services, MetroNet
Communications, Netcom Canada and ACC TelEnterprises, AT&T Canada brings
together the country's largest competitive local exchange carrier (CLEC),
three of Canada's leading competitive Internet Service Providers (ISP), and
Canada's pioneer in competitive long distance. Deploying the most advanced
fibre-optic networking and digital switching platforms, AT&T Canada offers
customers across the country a full suite of local and long distance voice,
data, and Internet services -- with excellent customer service, sales and
service locations from coast-to-coast, and competitive pricing. AT&T Canada
is a public company with its common stock traded on the Toronto and Montreal
stock exchanges under the symbol TEL.B and on the Nasdaq National Market
System under the symbol ATTC. Visit AT&T Canada's web site,
www.attcanada.com, for more information about the company.
This press release contains forward-looking statements. These forward-
looking statements are dependent on a number of factors, which could cause
actual results to differ materially from those expressed or implied in the
forward-looking statements.
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For further information: Mr. James Hines, President,
Jhines@infocast-corp.com, or Mr. Cliff A. Jones, Investor Relations,
cjones@infocast-corp.com, both of InfoCast Corporation, North America toll
free: 877-338-8889
/Web site: attcanada.com
/Web site: infocast-corp.com |
