Convergys and Ameritech Mobile Sign Major Billing
Services Agreement
biz.yahoo.com
CINCINNATI--(BUSINESS WIRE)--Aug. 5, 1999--Convergys Corporation today announced an outsourcing agreement with Ameritech Mobile Communications, Inc. to provide a complete suite of customer care and billing solutions to Ameritech into 2004. The contract finalizes an agreement that first went into effect on October 1, 1997, and will continue through September 30, 2004. Convergys and Ameritech Mobile first entered into a contractual relationship in 1984.
Convergys customer care and billing solutions currently in use by Ameritech Mobile in a service bureau environment include customer acquisition and service, provisioning, bill preparation, ad hoc reporting, and professional services.
Upon conclusion of Ameritech Corporation's (NYSE:AIT - news) pending merger with SBC Communications Inc. (NYSE:SBC - news), Ameritech Mobile will be required to divest certain of its properties. The agreement announced today provides that these properties will continue to be served under provisions Convergys believes are as favorable as those currently in place.
``We are proud to have been associated with Ameritech Mobile for many years and are very pleased with this agreement to continue to serve them,' said Bob Marino, president of Convergys' Information Management Group.
ABOUT CONVERGYS
Convergys Corporation(SM) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.
Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million customer contacts each day. Convergys is online at www.convergys.com
Convergys (NYSE:CVG - news) serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services, utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 33,000 people at its 32 call centers and in its data centers and other offices in the United States, Canada, and Europe.
Convergys is pronounced: kun VER jis
Convergys and the Convergys logo are service marks of Convergys
Corporation.
Contact:
Convergys Public Relations
John Pratt, 513/723-3333 or 888/284-9900
news@convergys.com
or
Edelman PR Worldwide
Chris Perry, 312/240-2688
cperry@edelman.com |
