<<DELL's stock is going to drop considerably. They have forgotten customer service and technical support, which is essential for online sales and retaining customers.>>
Do you really understand what you are saying? I don't think so...
DELL is consistently recognized as an e-commerce pioneer and powerhouse. I know you don't agree but I have a hunch your opinions don't have too much weight <G>. This afternoon I received my September issue of Fast Company magazine. DELL is featured in a new supplement called "Net Company." They are highlighted as a firm that is obsessed with constantly tracking and improving the customer experience online. I think you better go back and do your homework. I noticed that you posted the following message...
Message 10891162
John Rosser's response is more than appropriate for you.
Good Luck with Your Bearish Views....
Best Regards,
Scott
**From a prior issue of Fast Company...FYI...
<<His Pages Mean Business
by Lisa Chadderdon
Photographs by Will Van Overbeek
first appeared: Fast Company issue 17 page 60
Dell Online extends it relationships with customers by offering new levels of service.
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In July 1996, when Scott Eckert launched Dell Online, he hoped that a few Web surfers might order computers. Today Dell Online routinely takes orders worth hundreds of thousands of dollars each. You don't get orders on that scale from retail customers. "We already have relationships with our business customers," Eckert says. "We extend those relationships by offering new levels of service."
That service comes in the form of Premier Pages - customized Web portals for business. Eckert's group has created Premier Pages for more than 4,000 companies, including Shell Oil, Boeing, Nasdaq, and Wal-Mart. The service offers everything from a one-click contact list that connects companies to their service reps inside Dell, to reporting tools for purchasing agents.
"We focus first on delivering technical support to our clients' in-house help desks," says Eckert. "That makes their internal support organizations more efficient."
Customized purchasing is another popular offering. Big companies have complicated purchasing systems that can be hard to mirror on a Web site. But Dell has done it. The company helped Unilever streamline its procurement process. Now, through their intranet, Unilever employees around the world can place orders for preapproved systems directly to a Dell manufacturing facility. Unilever cut $20 million in costs over two years.>> |
