New International Distribution for Registry Magic's Virtual Operator
Speech Recognition Leader Strengthens Worldwide Market Position
BOCA RATON, Fla.--(BUSINESS WIRE)--Aug. 9, 1999--Registry Magic® Incorporated, (NASDAQ:RMAG - news) announced today distribution agreements for the Virtual Operator®, its industry leading speech recognition call processing system, with three leading telecom distributors in South America and the Pacific Rim.
The distributors will market the international versions of the system. VMS Technology, of Malaysia, will additionally utilize the Virtual Operator as a means to speech-enable its future communications server platform.
''Three telecom leaders from around the world have identified the Virtual Operator as the speech recognition product that they will introduce to their sizable markets,'' said Jose Ferrer, Executive Director of International Sales for Registry Magic. ''Our penetration in the United States, where we've sold over twice as many units as our nearest competitor, has led these companies to take advantage of the opportunity that this technology represents.''
In the Pacific Rim, VMS Technology, a leading manufacturer of call processing solutions, will private-label the system as ''Cyber Operator.'' VMS is also incorporating the Virtual Operator software into its next generation unified messaging/VOIP (Voice Over Internet Protocol) platform, utilizing the Virtual Operator Applications Programming Interface to speech enable these additional functions. VMS will initially market ''Cyber Operator'' in Malaysia, Singapore, Hong Kong, Taiwan and Thailand, with additional markets to follow in 2000.
STS de Argentina, a leading voice mail and phone systems distributor will market the Virtual Operator in Argentina, Uruguay, Paraguay and Chile as ''La Operadora Virtual,'' along with the Virtual Operator Messenger Module, a voicemail module for the system. InfoVox, a leading IVR (Interactive Voice Response) distributor with strong presence in the financial markets, will market the products in Colombia. ''La Operadora Virtual'' is based on a Spanish language version of Lernout & Hauspie's (NASDAQ:LHSPF - news) speech engine, while the VMS products are based on other international Lernout & Hauspie engines.
The Virtual Operator is an award-winning telephone solution that uses proprietary speech recognition technology that listens, understands, and responds to a caller's conversational request. Capable of answering multiple calls simultaneously, the Virtual Operator eliminates placing callers on hold and allows callers to reach an employee or department quickly by just saying their name without the need for inefficient touch-tone menus. Named a 'National Treasure' by the Smithsonian Institution, the Virtual Operator can save a company thousands of dollars in operational costs, improve customer service and enhance corporate image. Used internally, the Virtual Operator can also act as a voice activated directory for an organization. Internationally, where touch-tone technology may not be prevalent, the Virtual Operator can provide voice activated telephone automation enabling advanced applications not available by other means.
About Registry Magic
Registry Magic is a leader in the commercialization of speech recognition technologies. The company's offerings listen and understand naturally spoken words in performing repetitive employee tasks to improve operational efficiencies, personal productivity and customer satisfaction. For more information, please visit www.registrymagic.com.
Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements. Readers are cautioned that such forward-looking statements involve risk and uncertainties including without limitation the general risks associated with the intense competition and rapid technological change characteristic of the computer telephony and speech technology markets. The forward-looking statements contained herein speak only as of the date of this release and are subject to risks set forth in Registry Magic's reports filed with the Securities and Exchange Commission. Registry Magic expressly disclaims any obligations or undertaking to publicly release any updates or revisions to any such statement to reflect any change in expectations or any change in events, conditions or circumstances on which any such statement is based.
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