Anacomp to Provide Integrated Document-Management Solution For Solothurner Bank SoBa
Swiss Retail Bank Chooses Anacomp's ImageSTAR Solution to Enhance
Customer Service Operations
SAN DIEGO, Aug. 11 /PRNewswire/ -- Anacomp(R), Inc. (Nasdaq: ANCO), a world leader in digital document-management solutions, today announced an agreement with Solothurner Bank (SoBa) of Switzerland to implement an integrated document-management system to provide delivery, retrieval, and storage of SoBa's customer account statements and financial reports.
SoBa, a private retail bank owned by United Bank of Switzerland, needed to consolidate 20 separate branch storage systems, containing 25 million documents, into one electronic storage and retrieval system. The new solution had to meet the highest standards for security, offer a response time of 15 seconds or less for all system inquiries made by the bank's 400 concurrent users, and it had to be rapidly deployed without any interruption in service to the bank's customers.
After a review of several vendors, SoBa selected Anacomp's ImageSTAR(R) solution. ImageSTAR is Anacomp's enterprise-wide digital document-management offering in the European market providing extensive capabilities in document acquisition, storage, and delivery. Under the agreement, Anacomp is implementing multiple components to manage all of SoBa's computer-generated customer documents (ASCII and IBM AFP). The solution includes a COLD application with host security which captures approximately 35,000 pages daily, the conversion of internal reports for long-term archive, and scanning and image-capture of all input documents. The system features customized browser interfaces for end users as well as powerful administration and scheduling tools, which manage all reports and customer documents while carrying out restart and backup functions.
SoBa has integrated ImageSTAR into its mailing operations for ease of distribution of statements and correspondence to customers. Anacomp's solution also includes a hold-mail application, which will significantly reduce the quantity of paper produced by the bank.
"We chose Anacomp over other vendors for several reasons," commented Fritz Simon, senior manager, Organizational Support for SoBa. "We knew Anacomp would deliver a solution that met our current and future needs, that did not require us to add additional components, and that was fast to implement. This was a cooperative effort that has worked out very well."
"As SoBa's business partner, Anacomp delivered a customized document-management solution which met a set of clearly defined requirements," said Peter Williams, executive vice president of Anacomp. "In addition to enhancing customer response time through rapid input and retrieval of information, Anacomp's ImageSTAR offering provided the right combination of cost and functionality, ease of implementation, and the ability to complement the bank's other systems, resulting in better overall management of documents and customer records."
Anacomp images more customer documents than anyone else in the world. The company is a leading provider of digital document-management outsource services, field maintenance services, and document-management systems and supplies. |
