briand, I will certainly complain to WCOM. Most customers have no clue who's making any of the screws.They call the phone co.
I'll tell you what byant. In my hospital, a young patient dies( and CBOT was young, growing at 100%/year ), you can be absolutely certain that unless it is immediately crystal clear to the family why he/she died, you can expect a records release request by the neighborhood attorney within 30 days. At which point he usually gets somebody who can figure things out or be good at lying blame and we are off to the courts.And the family remains livid through the trial.
Now with WCOM we don't have the malpractice-lottery-size payola.And so maybe only the big guys may get a break and even so at <50% of their losses.
But I can assure that these people are very angry and they want out. They will not even ask you to come and pick the switch up.They will ask AT&T if they can kindly throw it in the garbage on their way out after installing the new system.
I don't know how LU and WCOM are going to finagle their excuses past us. " He did it, no he did it ". Point is
customers don't care. i have seen umpteen patients see me after being disgusted with their doc.
The main point is that your doc screwed up BIG TIME. 10 days is a long time.In the communications biz, it is a lifetime.
Personally I need a working phone PC every minute. If I am out of it for more than 3 or certainly 4 days, that's it. i am going for the next guy, regardless of how big or small his boxes are. I want service.
So far, NN has never let anyone down. The old Brits, world savyy after having ruled the world, chose NN. Same with the watch-precise Swiss. And the Germans.( I'll drive a Mercedes before I'll drive a Lexus ).
We all rise to our level of incompetence.And this is it for LU I am afraid. I don't know about CSCO cause their outage was shorter.
But NN can go around and say: "we'll get you there safely and 100%.We have never failed.If you are in e-commerce I think that counts a lot,
back later
TA
you said
TA, yup. so assume you are playing the customer here..very nice role playing. you should be complaining to WCOM. they are the ones with the service contracts.
LU is going to learn the hard way? LU's reputation isn't going to be hurt by one piecemeal FR network.
Maybe everyone should dump their networks for archaic, oversized, overpriced boxes developed by people 10 years ago that have left the company are are being enhanced by
employees who have an average employment term of 1.5 years.
btw, any problem that was not LU's was completely out of their hands. LU could not shut down the network. MCI/WCOM was in control of the upgrade, the PR and the
support.
Have a nice night.
Brian |
