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Technology Stocks : Cisco Systems, Inc. (CSCO)

CSCO 76.11

+0.9%

Nov 21 9:30 AM EST

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To: Techplayer who wrote (27701)	8/17/1999 9:36:00 PM
From: JRH	Read Replies (3) of 77400

Hi Brian: It is understandable that this was probably not only LU's fault, but the fact that LU is pointing the finger back at the MCI people, even if it is true, shows that they are not following "the customer is always right" mentality that Cisco used and continues to use with the AT&T network and others. As soon as Cisco found out about the equipment problem they had, they immediately accepted complete responsibility for the problem, whether it was a process problem or not. I think that lifted a huge load off of AT&T's back. I wish that LU would have done the same, even if it wasn't their fault!! And I believe that it was pretty weak of Ebbers to point fingers. This is what happens when neither party wants to accept the responsibility... BWDIK, Justin

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