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Technology Stocks : Cisco Systems, Inc. (CSCO)

CSCO 76.22

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Nov 24 3:59 PM EST

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To: Techplayer who wrote (27701)	8/17/1999 9:54:00 PM
From: DownSouth	Read Replies (1) of 77400

briand, no doubt WCOM has some blame in this, just as my customers almost always do. But would I say to the customer that its a procedural problem not a software problem? Hell no. There were LU people on site during the upgrade and troubleshooting, according to the reports. If there is a procedural problem, it may be a documentation problem or an installation project management problem. "It don't matter". It is my software. It's broke. I'll take the blame. I'll fix it. And I will document what went wrong and be sure "it don't happen agin". Whatever you do, don't make the customer look bad!!!!

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