Drew,
Hi!!!
OOOOHHHHHHHHHH DREW BABES>>>>>>>LOOK WHAT I JUST RECEIVED:
"Get Ready Because Here I Come"...Temptations...
SERVICE DREW BABES....SERVICE....SERVICE.....SERVICE...
*********DELL IS CONQUERING THE WORLD************
Dell To Offer Server Support Via The Net
(08/18/99, 2:36 p.m. ET)
By Mitch Wagner, InternetWeek
Just as the Web helped change the way Dell sells and manufactures
computers, now the company is looking to the Internet to alter the way
its systems are serviced.
Dell next week will launch OpenManage Resolution Assistant, an
Internet-based program to deliver tech support for its PC servers,
speeding up resolution of tech support problems by providing a direct
channel from Dell's tech support staff to users' problem machines.
Starting next week, servers that ship will have agent software running
on them that can communicate over the Internet with server software and
a knowledge base running at Dell headquarters in Round Rock, Texas.
Users of older servers, dating back before May 1998, will be able to
download the software from the Internet free of charge.
When a problem crops up on a server, the agent software attempts to
diagnose the problem using checks of disk drive status, processors,
memory, firmware, RAID subsystems, and other server components. The
software can annotate the software's automated diagnosis with their own
comments and then the package of information -- which also contains
complete diagnostics from on-board server instrumentation -- is sent
over the Internet to Dell.
The software located at Dell checks the information against a knowledge
base of tech support information and tries to find a solution to the
problem. If a match is found and the problem can be solved by
instructing the user how to take corrective action or download software
such as an updated driver, then the management software will take
action automatically. If the problem can't be solved automatically, the
software escalates the call to human tech support, which contacts the
user by phone, e-mail, or chat and continues to try to fix the problem.
Dell said it hopes at least 50 percent of its server customers will
sign up for OpenManage Resolution Assistant by next year. It plans to
roll out the software for desktop systems next year. The software will
be available at no extra charge as part of Dell service programs.
The program could be a valuable time-saver, said Dell customer Brock
Freeman, information technology manager at Mila.
"If it gives Dell enough information to go on, it would be less work
for me to start digging through files for data," Freeman said. |
