Nice find. <The company's moves into broadband are critical, as Internet consumers demand more speed, and competitors like Excite@Home dominate the cable-based high-speed Net market.
But analysts say AOL is taking a chance by associating itself with digital subscriber line (DSL) technology, which is difficult to
install, not available everywhere, and rife with bugs.
"AOL stands for simple and easy to use," said Bruce Kasrel, an industry analyst with Forrester Communications. "If it's not, then they might as well forget it."
The danger is particularly keen in light of AOL's past subscriber struggles. When the company introduced unlimited service in late 1996, their user numbers swelled, overloading their networks and frustrating many customers. The episode spurred class-action suits, and gave the company a reputation it still has trouble shaking today.>
The difficulties of adapting technology to vision and mission statements is not the sole burden of ATHM!!!
Thanks for the article A8.
Solid
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