Remedy and SPECTRUM Strengthen Strategic Partnership
Three Year Agreement Fosters Continued Success of Seamless Help Desk Solution for SPECTRUM
DURHAM, N.H.--(BUSINESS WIRE)--Aug. 25, 1999--SPECTRUM, a division of Cabletron Systems (NYSE:CS - news), today announced with Remedy® Corporation (NASDAQ:RMDY - news) a three-year strategic partnership agreement. The agreement upholds the long-standing commitment between SPECTRUM and Remedy to provide SPECTRUM customers with a tightly integrated, industry leading help desk management solution.
The Action Request System® (AR System(TM)) Gateway enables users to efficiently detect, track, and resolve network problems and service requests. The AR System Gateway developed by SPECTRUM, ties SPECTRUM alarms into Remedy's Action Request System. This allows network administrators to create a workflow process for support staff while automatically capturing a database of information to use for problem solving.
''We are excited to be working closely with SPECTRUM to provide a solution in the Network Management and Help Desk markets,'' said Doug Domergue, Vice President of Sales, Americas. ''The integration between Spectrum and Remedy Help Desk(TM) truly enables companies to manage their IT infrastructure, streamlining problem notification and tracking, to problem resolution.''
''We have a long standing commitment to the continued development of the Remedy Gateway,'' says SPECTRUM Business Development Manager, Ken Smith. ''Many customers view their SPECTRUM/Remedy integration as the cornerstone of their management solution.''
Remedy's AR System can be purchased directly through SPECTRUM.
About Remedy
Remedy is the leading provider of adaptable enterprise applications and complete solutions for IT Service Management, Customer Relationship Management, and Employee Workplace Automation. More than 7600 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the world's second largest enterprise applications vendor when ranked by number of deployed sites. Over 60 percent of the Fortune 100 companies use Remedy products.
More information on Remedy, its products and services is available on the company's Web site at remedy.com.
About SPECTRUM
SPECTRUM is a leading provider of network management software, providing customers worldwide with the information necessary to align network and IT resources with the goals and objectives of the business. Premier service providers, telecommunications firms, Fortune 1000 companies, government, financial and educational organizations rely on SPECTRUM to ensure the reliability of processes that are mission critical to the organization.
Customers include Adelphia Communications, Amgen, Bank of New York, Compaq, Earthlink, Glaxo Welcome, GTE, NASA, Rogers Cable and Sprint. Headquartered in Durham, NH, the SPECTRUM business is a company wholly owned by Cabletron Systems. For more information about SPECTRUM, visit cabletron.com.
Remedy, Remedy Corporation & Design, Action Request System, AR System and Remedy Help Desk, are trademarks of Remedy Corporation, Mountain View, California, which are registered or pending in certain jurisdictions. All other trademarks are the property of their respective owners.
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Contact:
SPECTRUM
Lara D. Willard
(603) 337-7444
larad@ctron.com |
