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Technology Stocks : AUTOHOME, Inc

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To: CRL who wrote (14856)	8/27/1999 3:48:00 AM
From: RTev	Read Replies (1) of 29970

[OK. I'm late catching up on this fast-moving thread... but just had to comment on this mostly off-topic aspect of the Ma Bell culture of yore.] My father worked for the old Southern Bell for 40 years and his last concern was profit, which meant that his true last concern was the customer. I know just what you and Frank Coluccio mean. My father also worked for Ma Bell. 45 years at Mountain Bell in his case. I saw the same thing. I even tried to work for them briefly in college as a part-time job, but couldn't do it. I was an arrogant college kid (fortunately, I've gotten over that, ahem) and I couldn't believe the "customer is king" lines being fed me. I had read that stuff years in the slick Bell magazines sent to the house, but I didn't realize how deeply ingrained it was as the company culture. Despite the "We don't care. We don't have to" bumber stickers that were common at the time, Company employees really did care and did want to provide great service. Unfortunately, only the more problematic aspects of that culture seem to have survived in the Ma Bell progeny.

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