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Non-Tech : Quote.com QCharts
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To: Gibbons Burke who wrote (3621)9/3/1999 4:37:00 PM
From: jebj  Read Replies (2) of 17977
 
First, to be fair and give credit where credit is due, I ran all day today without a hitch. Except for some slowdowns at the open - which is a NASDAQ problem which is suppose to be fixed this fall - everything ran beautifully.

Second, had a nice conversation with Mr. Burke - and considering I would not expect to be one of his favorite people right now, it was nice! :)

I pointed out to him that my posts come from total frustration from seeing an excellant program having problems and lack of management responding to these problems in a manner to keep me in the loop as to what they are, what they are doing about it and a reasonable timeline as to when the problems might be resolved.

He informed me that they are aware of the problems, which appear to be feed related - most due to Comstock changing their system around and maybe some not pinned down as yet - and that they are busting their rears to fix them ASAP.

I can live with that and hope he realizes that if he can keep us informed we can be happy campers - it is the not knowing that kills us.

I do disagree that email is the manner in which to do so but as he pointed out, that is the single means they have to contact everyone.

Boy, but for a messaging system ala Cyber! :)

And one other item of some importance - they have hired some new Customer Service people and they should be coming out of training shortly.

Peace! :)

jb
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