Here's another one...
Thursday April 3 7:30 AM EDT
Number Nine Offers Enhanced E-mail Technical Support Via the World Wide Web
New Web-Based Technical Support Guarantees 24 Hours access for FAQs,
Driver Downloads and Problem Submission
LEXINGTON, Mass., April 3 /PRNewswire/ -- Number Nine Visual
Technology Corp a world leader in high-performance graphics solutions
for PC and Macintosh systems, today announced that the Company has
begun offering comprehensive technical support over the World Wide
Web. The new service, "9 On-Line Email Support," is available
immediately on Number Nine's Web site at nine.com.
The new on-line service allows Number Nine customers to submit
questions 24 hours a day directly to technical support specialists
familiar with their operating system and type of problem, resulting
in faster responses to their specific question(s). Further bolstering
its new World Wide Web technical support offerings, Number Nine has
enhanced its FAQ page, as well as its fax- on-demand FaxBack System.
Customers will continue to be able to download Number Nine's
high-performance drivers directly from the Web site.
"Many of our customers have been asking for this in recent months,
especially our International customers and channel partners," said
Barbara Brown Niles, Technical Support Manager, Number Nine Visual
Technology. "With this new service, our goal in Technical Support is
to solve a problem the first time they call or e-mail us, quickly and
completely."
"Number Nine has invested heavily to provide extensive product
information and technical support services on our World Wide Web site.
Our improved FAQ page allows customers all over the world to diagnose
their problems and find immediate answers to most technical questions
on the Web. For more complex questions, customers can use '9 On-Line
Email Support' service, day or night, to enable more rapid submission
of their particular technical issues for consideration," said Phil
Parker, Number Nine's Director of Corporate Communications. "With
online access, most customers can get an immediate solution to their
problem or they can send us a question and receive a response within
24 hours guaranteed anywhere in the world."
Prior to the announcement of Number Nine's technical support on the
World Wide Web, the Company had provided, and continues to provide,
technical and e-mail support via CompuServe, as well as through its
BBS. In addition to the Web announcement, Number Nine also offers an
easy-to-use graphical user interface (GUI) for the Company's BBS
users, making it easier for users to navigate, find and to download
currently available drivers and display utilities. |
