MLT...and DSL, as long as we're being alphabetic.
Monday September 13, 12:54 pm Eastern Time
Company Press Release
MegaPath Stresses Superior Customer Care in Hi-Speed DSL Service Launch for LA/San Diego
PLEASANTON, Calif.--(BUSINESS WIRE)--Sept. 13, 1999--MegaPath Networks Inc., America's customer care-oriented network service provider (NSP), announced today the beginning of high-speed digital subscriber (DSL) Internet access services to small business customers in metropolitan Los Angeles and San Diego.
The company is offering competitively priced premium high-speed DSL service at speeds up to 1.54 Mpbs on standard copper-wire phone lines, and supported by the most pro-active customer service and support operation in the industry.
''We are so convinced that customer care is the key to our success that we are staking our company's growth on it,'' said Dr. Harry Taxin, President and CEO. ''Customers are equally interested in receiving the best customer care as they are in installing the fastest, most dependable Internet service. We believe they deserve both.''
MegaPath offers symmetrical DSL (SDSL), premium two-way bandwidth that enables users to access the Internet with services that once were reserved only for large businesses with up to T-1 connection speeds. It supports uploading and downloading from the Internet at the same rate of speed -- a ''must-have'' feature for the full spectrum of today's ''push'' and ''pull'' enterprise applications.
Its services are targeted at small to midsize businesses, home-based consultancies and individuals requiring high-bandwidth services to access the Internet. Monthly service fees start at $69 a month. No term contract is required for MegaPath's 24-hour flat-rate service. The toll-free number for information and service is (877) MEGAPATH. Website is megapath.net.
''Many customers have already discovered that DSL installations require time and patience on their part, and dedication on the NSP's part to see the project through,'' Taxin continued. ''Our commitment is to provide letter-perfect service from the customer's first contact with MegaPath through the installation process and beyond. We believe in solving, not creating, customer service problems.''
Every communication protocol between customer and MegaPath has been field-tested to insure the quality of customer satisfaction, he added, from incoming telephone calls and e-mail responses to back-office systems and follow-up procedures insuring that installation occurs incident-free.
Its SDSL technology is among the most advanced in the industry, designed for zero-degree fault tolerance and unlimited scalability. RAID 5 servers are featured for redundancy and data security, along with high-end Cisco routers for the industry's most efficient intelligent routing, and a Mitel PBX phone system capable of handling hundreds of incoming calls simultaneously.
MegaPath is partnered with NorthPoint Communications, a national, facilities-based competitive local exchange DSL carrier. Upon completion of its planned expansion, NorthPoint's DSL network will reach four million businesses and 30 million homes.
MegaPath Networks Inc. is a privately held company based in Pleasanton, Calif.
--------------------------------------------------------------------------------
Contact:
Skip Ferderber & Associates
Skip Ferderber, 425/315-1724
skip@skipf1.com |
