Net Shepherd and Pivotal Corporation Enter Strategic Relationship
Powerful tool for Internet Commerce will come from combination of Net Shepherd's Internet expertise and Pivotal's e-Business Relationship Management Solutions
CALGARY, Sept. 21 /CNW/ - Net Shepherd Inc. (ASE: WEB) today announced a new strategic relationship with Pivotal Corporation, the world's leading supplier of software that manages a company's relationship with its customers across electronic networks. In a first step, Net Shepherd has purchased a licence to re-sell Pivotal's products and integrate them with Net Shepherd's products.
"In the Roadmap that we issued on the 6th of August, we explained how we are transitioning our traditional Systems Integration business into a high-growth, high-margin Internet strategy offer. This will provide our customers with both consultancy advice and business solutions, giving them a cohesive, profitable Internet business process", said Net Shepherd's President and CEO, Don Sandford. "In the short term, the arrangement with Pivotal enables us to offer world-class e-commerce Relationship Management solutions to our customers. In the longer term, the combination of our technologies will mean that we can offer a unique capability to companies to electronically manage their relationship with customers within an Internet-based community."
"Our Internet strategy offer will be serving a large and fast-growing market", explained Phil Doublet, Net Shepherd's Executive Vice-President. "Computing Canada Magazine tells us that American business currently spends over $5 billion each year on contracted customer support activities. This activity is starting to move to the Internet. Forrester Research estimates that there will be over one million active business websites by the end of 2000. The Internet gives global mobility to many of these businesses' customers. This can be either a threat or an opportunity. For businesses, a key way of building loyalty among their customers will be the ability to attract them into active and mutually beneficial Internet-based communities."
"Net Shepherd knows how to build and sustain such virtual communities, while Pivotal are world leaders in the use of e-commerce and business intelligence technology for electronic Customer Relationship Management", continued Doublet. "The combination of these capabilities will provide a very powerful offering in the marketplace."
"The combination of Pivotal's e-business relationship management solution and Net Shepherd's unique community capabilities, Internet expertise and their relationships with customers across Western Canada is a powerful combination", said Scott Wiebe, Pivotal's Manager of Business Partnerships.
"We know that electronic Business Relationship Management (e-BRM) across the Web will become increasingly important and that the use of customer communities will bring real competitive advantage. Net Shepherd's expertise will enable us both to deliver solutions for this important market."
Background Notes:
About Net Shepherd:
Net Shepherd helps companies that want to transform the way they do business and create new opportunities using the Internet. It is a leading provider of Internet-based community solutions to provide the gathering of information and the management of work at the speed of the Internet.
Net Shepherd can also help organizations to develop a complete strategy for the threats and opportunities that the Internet brings. Their Internet strategy offer can combine virtual communities, relationship management, legacy computing systems and I-commerce together into a cohesive business process.
Net Shepherd Inc. is traded on The Alberta Stock Exchange under the symbol WEB.
About Pivotal Corporation:
Pivotal Corporation (Nasdaq: PVTL) develops and markets solutions that manage sales, marketing, and service relationships between employees, business partners and customers on Internet Relationship Hubs™. Its flagship product Pivotal eRelationship™ is the leading eCRM software application for companies standardized on Microsoft® BackOffice® and Internet platforms, with over 60,000 users licensed worldwide. In December 1998, Pivotal eRelationship earned Microsoft's Best Overall Customer Management Industry Solution Award.
newswire.ca
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