Mike and all,
This is a copy of email I got from IQ.
Subject:
Re: trouble for connection and feed
Date:
Mon, 7 Apr 97 17:08:10 +0000
From:
support@interquote.com (InterQuote Support)
To:
prasad-assoc@worldnet.att.net
>
We are terribly sorry for the internet outages the past few days.
This was the worst outage in the history of our otherwise good service.
We beg you to stay as a customer:
- We are taking big steps to correct this problem.
For most people, service was restored today after over 3 days of
sheer frustration. Without going into many many technical details,
let us say that we were devastated by a routing mistake by a major
internet provider. Most of the phone calls were from the same
Internet providers: AT&T Worldnet, AOL, and others. I say this
not to blame them (it had nothing to do with them), but instead
to show that the calls were "groups" of customers, and the outage
did not affect every internet provider. It only affected those
internet providers who got bad "internet routes" to interquote.com
Now, there are some who will not believe us that it was a mistake
made by another ISP, and instead claim we oversell the service, etc.
A. I assure you as an honest businesman that we do not oversell.
Our quote servers are not at capacity, and our direct internet
provider, www.alpha.net has a T3 high speed line, which is only at
about 20% usage!
B. If we oversold our service, *EVERY DAY* would be sheer frustation
(not just the last 3 or 4). Watch after internet routing is restored -
service will be like normal.
C. If we oversold, we would not have the good reputation we have
(although badly soiled now.)
Please accept my most sincere apologies, from a company trying to
provide a reliable and affordable service. Please know that we
are purchasing another high speed internet connection, not for
speed issues, but for reliability issues.
Thank you.
Dean Loew
COO, Paragon Software, Inc.
Finally somebody responded to me this time!
Still can't trust their service.
Anybody have any suggestion?
BPP |
