Some good news
INDIANAPOLIS, Oct. 4 /PRNewswire/ -- Interactive Intelligence, Inc. (Nasdaq: ININ), provider of interaction management solutions, today announced that portions of its Enterprise Interaction Center(R) (EIC), an "all-in-one" communications server product, will be included in
Pivotal's (Nasdaq: PVTL) new Pivotal eRelationship 2 eBusiness Relationship Management (eBRM) solution. As a new member of the Pivotal B2B Syndicate, Interactive Intelligence will combine EIC with the Pivotal eRelationship 2 Web solution, which delivers personalized views
of information resources stored in both enterprise databases and available over the Web. This
Web solution was announced separately by Pivotal today.
"EIC is a great fit with Pivotal eRelationship 2," said Dr. Donald Brown, president and CEO of Interactive Intelligence, Inc. "The CRM market is exploding and we're delighted to be part of a comprehensive solution that provides complete management of customer interactions -- by phone, fax, e-mail, or Internet. EIC's unified telephony platform, combined with Pivotal's eRelationship 2 solution, will finally give customers a turnkey interaction management system. It's essentially an instant e-business -- just add people!"
"Pivotal eRelationship 2 is the first Internet solution to deliver role-based, and context-sensitive information that is specific to an individual's job role and the activity they are performing," said Norm Francis, president and CEO, Pivotal Corporation. "By incorporating parts of EIC from
Interactive Intelligence into the Pivotal eRelationship 2 application, we can deliver an 'all-in-one' interaction center for customer service, sales and marketing professionals."
About Enterprise Interaction Center
The Enterprise Interaction Center(R) (EIC) by Interactive Intelligence, Inc. is an "all-in-one" Windows NT-based communications server that replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and CTI
middleware systems. Add-on products include Interaction Web(TM) (Web chat/collaboration, Web callback, and Voice Over Net calls), Interaction Recorder(TM) (voice logging),
Interaction Director(TM) (SS7 pre-call routing), and Interaction Dialer(TM) (predictive dialing). EIC has been honored with numerous awards, including 1997 and 1998 Product of the Year awards from Computer Telephony Magazine, Call Center Magazine, and CTI Magazine. EIC was also named to Byte Magazine's 1998 Top 25 Technologies list, and was honored with Solutions Integrator's 1999 Impact Award for Best Groupware/Messaging Software.
About Pivotal eRelationship 2 and The Pivotal B2B Syndicate
Pivotal eRelationship 2 is a breakthrough B2B Web solution for increasing revenue by enhancing relationships with customers and business partners, and conducting personalized
online commerce. The Pivotal eRelationship 2 solution fuses an advanced eCommerce server -- the Pivotal eRelationship CommerceServer(TM), and intelligent business portal, the Pivotal eRelationship SmartPortal(TM), with Pivotal's Customer Relationship Management (CRM) applications to establish the first all-Web platform for eBusiness Relationship Management (eBRM).
The Pivotal B2B Syndicate represents a breakthrough in the aggregation and "intelligent filtering" of Web-based resources specifically focused on sales, marketing and customer service activities that, until now, required manual effort to identify, engage, integrate, and support. In
establishing the Pivotal B2B Syndicate, Pivotal has identified best-in-class Web resources, organized them into role-based applications, and dynamically presents them to users in the revolutionary Pivotal eRelationship SmartPortal interface that automatically filters each resource based on real-time context.
About Interactive Intelligence, Inc.
With over 300 installed customer sites to date, Interactive Intelligence, Inc. (Nasdaq: ININ) is considered a global leader in the "all-in-one" communications server market. The company has been selling EIC through a global network of VARs, resellers, and solution integrators since
1997. Currently, the company boasts 138 partners located throughout the U.S., Canada, Europe, the Pacific Rim, South Africa, Australia, and Latin America. As a testament to its
growth, Interactive Intelligence, Inc. was named Microsoft's 9th Fastest Growing Independent Software Vendor in 1998 out of 75 finalists. Interactive Intelligence, Inc. is headquartered in Indianapolis with offices in Atlanta, Boca Raton, Los Angeles, St. Louis, Washington D.C.,
Aix-en-Provence, and Tokyo. The company can be reached at 317-872-3000 or
inter-intelli.com |
