good morning! cs news...
Friday October 8, 8:00 am Eastern Time
Company Press Release
SPECTRUM Expands Partner Portfolio With Gecko Software's Service Level Management Solution
Customers Gain Tools to Manage and Monitor Service Quality
DURHAM, N.H.--(BUSINESS WIRE)--Oct. 8, 1999--SPECTRUM today announced a partnership with Gecko Software Limited, allowing it to resell Gecko's SAMAN(tm) service management solution. Bundled with SPECTRUM, the partner application uniquely offers customers carrier-class, real-time management and executive Service Level Agreement reporting to enhance availability and business control of networked resources.
SAMAN measures quality of information technology across distributed networks. When coupled with SPECTRUM, SAMAN allows an organization to model, monitor and report on the performance of the IT infrastructure with respect to the business processes that it supports. Using the SAMAN Service Scheduler and Inference Engine in conjunction with SPECTRUM's industry-acclaimed fault isolation, customers can accurately quantify the level of service that information technology delivers to their business.
Until recently, information technology has focused on measuring the technical ''plumbing'' of the network. By providing technical and executive information on quality of service across all key business processes, SAMAN empowers corporate IT managers with the knowledge needed to enforce service provider and service delivery commitments.
''SAMAN complements SPECTRUM's ability to assure effective service delivery--a key component of customer satisfaction in any business,'' said Katrinka McCallum, vice president and general manager of SPECTRUM. ''With SAMAN, SPECTRUM enriches its portfolio of top-tier partners, providing a powerful, affordable solution for measuring service quality, which further aids customers in meeting and surpassing their stringent service level commitments.''
In a recent Network World survey on network management, SPECTRUM was voted number-one over products from Hewlett Packard, Tivoli and Computer Associates in four decision-making categories: Scalability, Integration, Management Capabilities and Overall Value. According to the survey, SPECTRUM leads in overall customer satisfaction and is the management software most would purchase again.
Pricing and Availability
The partnered SAMAN product is priced at an entry level of $35,000. Gecko's SAMAN and related solutions are available for shipping now by contacting SPECTRUM sales at 603-337-1588, or authorized SPECTRUM and Gecko resellers worldwide.
About Gecko Software
Gecko Software Limited is an UK based, privately owned, independent software vendor and a provider of solutions for managing service level agreements. Gecko has achieved Diamond Class Integration for applications for SPECTRUM. Gecko was named a ''top-25 software start-up'' by Datacomm magazine. Visit Gecko Software via the Internet at geckoware.com.
About SPECTRUM
SPECTRUM is the leading provider of intelligent multivendor management solutions that meet the service level requirements of network, enterprise and service provider customers. SPECTRUM pioneered the field of intelligent network management in 1990 with the introduction of its flagship SPECTRUM software suite, and holds 30 technology patents related to inductive modeling and reasoning solutions for proactive data, services and IT resource management. With support for a rapidly growing list of over 500 products from the industry's leading network and telecommunications vendors, SPECTRUM is at the forefront in integrated network and service level management. SPECTRUM's headquarters are located in Durham, NH, and its web site is located at www.spectrummgmt.com.
--------------------------------------------------------------------------------
Contact:
SPECTRUM
Lara D. Willard, (603) 337-7444
larad@spectrummgmt.com
or
Gecko Software
Mary-Anne Smith, 44 (0)7000 043256
mary-anne@geckoware.com
--------------------------------------------------------------------------------
More Quotes and News: Cabletron Systems Inc (NYSE:CS - news)
Related News Categories: computer peripheral, computers, networking, telecom
|
