More news today (in case you weren't watching) :+)
Wednesday October 13, 12:06 pm Eastern Time
Company Press Release
Mustang.com Announces Mustang Notify -- Real-Time Alarm & Workflow Notification Application for the Award-winning Mustang Message Center Platform
Mustang Notify Introduces Custom Configurable, Real-time Notification Functionality for Mustang Message Center
BAKERSFIELD, Calif.--(BUSINESS WIRE)--Oct. 13, 1999-- Mustang.com, Inc. (Nasdaq:MSTG - news) today announced the release of Mustang Notify, an enhancement for the industry leading Mustang Message Center e-mail management platform. Supporting the company's mission to enable superior online customer service through technology solutions, this product expands Mustang Message Center's management controls by providing advanced monitoring, workflow direction and automated alert selections for real-time notification of e-mail service events.
The Mustang Notify module is a real-time notification, workflow and alarm application allowing management to employ Mustang Message Center technology to monitor and direct various aspects of system performance. Through an intelligent analysis of real-time Mustang Message Center activity including service level adherence, queue time, CSR response time and many other variables, Mustang Notify automates the workflow management process to ensure that threshold-based practices are carried out effectively without continuous management involvement. The module is custom configurable to alert system managers when system tolerances are threatened or breached.
Scott Hunter, Mustang.com Vice President of Engineering described the importance, ``Unique events, marketing campaigns and seasonality often create widely divergent demands on a system. This application assists administrators in optimizing system performance, and also alerts them to conditions in which system capacity is simply insufficient or where metrics are not being maintained. In these instances, management can reassign resources to meet the high volume customer demand or address unique circumstances. This workforce enhancement tool replaces the requirement for continual oversight, allowing managers to devote their energies to other tasks until their expertise is required.'
Mustang Notify performs a complex analysis of message pool and service agent performance as a matter of routine. Comparing the actual performance to specified standards, Mustang Notify will re-route the service burden to maximize response rates, and failing acceptable results, notify management of current system conditions. Mustang Notify offers a variety of contact methods that allow personnel to remotely acquire alert messages. The alert message itself is configurable to include system data, reports, or serve as a snapshot update. The application is available as an optional component of Mustang.com's latest Mustang Message Center eService platform, version 3.0.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships through the design, development and support of Internet and e-mail based customer management software applications. Mustang Message Center is an award-winning eService solution that improves e-mail management in mission-critical, high-volume customer service operations. The Mustang Message Center is actively utilized for 24x7, mission-critical customer service, by more than 290 companies, supporting hundreds of thousands of transactions every day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL, Atlanta, GA, New York, NY and Washington, D.C. Inquiries can be addressed via voice, 661/873-2500; fax, 661/873-2599; or e-mail, info@mustang.com. Additional information is available from Mustang.com on the Web at mustang.com.
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Contact:
Mustang.com, Inc.
Bob Allman, 661/873-2559
bob.allman@mustang.com
or
Continental Capital & Equity
Dodi B. Zirkle, 407/682-2001
dodi@insidewallstreet.com |
