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Technology Stocks : Dell Technologies Inc.

DELL 125.14

+2.2%

2:07 PM EST

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To: Mike Van Winkle who wrote (145328)	10/20/1999 12:14:00 PM
From: kemble s. matter	Read Replies (1) of 176387

Mike, Hi!! THANKS so much for the information... RE: Dell DELL customer satisfaction scores this quarter show an increase across all three form factors. Dell is perceived as particularly strong in the areas of technical support response, replacement parts availability, total cost of ownership, and hardware reliability. Dell customers place higher importance levels on the various attribute areas than other customer groups as their expectations have been elevated over time due to a history of high satisfaction. In spite of the inherent difficulty managing such expectations, Dell continues to fully meet and, in most cases, exceed customer expectations. The first reason why I fell in love with DELL was because of similar situations....IMO Michael's dream is coming true because of his ability to keep his word...I'm sure that with the hyper-growth DELL has incurred their share of problems...Yet, their firm commitment to the customer is not just something that is posted in their corporate headquarters and workplace... Best, Kemble

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