EMC Corporation, the world's leading provider of enterprise storage
systems, software and services, named Joseph F. Walton Senior Vice
President of Global Customer Service. A former Unisys Corporation
executive, Walton succeeds Frank M. Hauck in managing EMC's renowned
Customer Service organization. Hauck is now responsible for overseeing the
swift and efficient integration of the newly acquired Data General
Corporation. EMC's acquisition of Data General was completed earlier this
month.
"Customer service is a key competitive advantage for EMC and we are
committed to consistently exceeding our customers' expectations in this
area," said Michael C. Ruettgers, EMC's President and CEO. "Joe brings with
him a breadth of customer service experience from Unisys, an EMC reseller.
I am confident that he will be able to expand the organization to meet the
demands of an ever growing list of customers."
EMC's global customer support infrastructure employs the industry's most
advanced remote service technology to complement the global reach and
hands-on expertise of EMC's 2,500 highly skilled service professionals.
EMC's innovative service approach is designed to detect issues before they
become serious enough to threaten data availability.
As a result, EMC has consistently been ranked at the top of independent
customer satisfaction surveys. In addition, EMC recently became the world's
first company to earn the prestigious Support Center Practices (SCP)
Certification in both North America and Europe. Further, EMC recently
received the 1999 Services Marketing Excellence Award from the Information
Technology Services Marketing Association, a leading professional
association dedicated to advancing services marketing practices in the
information technology industry.
Before joining EMC, Walton spent 24 years at Unisys, where he was most
recently Vice President and General Manager of Global Customer Services for
Europe, the Middle East and Africa. Prior to that, he was Vice President of
Worldwide Marketing for the Unisys Global Customer Services organization
and Vice President and General Manager of Unisys' Financial Services
business. He began his career with Unisys' predecessor, Burroughs
Corporation, in 1975 as an account manager. Walton holds degrees in modern
languages and economics from Fairfield University and has completed
executive management coursework at The Wharton School of the University of
Pennsylvania and at the New York School of Finance.
EMC Corporation, a Fortune 500 company based in Hopkinton,
Massachusetts, is the world's technology and market leader in the rapidly
growing market for intelligent enterprise storage systems, software,
networks and services. The company's products store, retrieve, manage,
protect and share information from all major computing environments,
including UNIX, Windows NT and mainframe platforms. The company has offices
worldwide, trades on the New York Stock Exchange under the symbol EMC, and
is a component of the S&P 500 Index. For further information about EMC and
its storage solutions, EMC's corporate web site can be accessed at
emc.com.
EMC is a registered trademark of EMC Corporation. Other trademarks are
the property of their respective owners.
TEL: 508/435-1000 ext. 77424 EMC Corporation
Kenneth McDonnell
E-mail: mcdonnell_ken@emc.com |
