October 21, 1999 11:45
Forrester PowerRankings(TM) Names Outpost.com Top Consumer
Technology E-tailer
KENT, Conn., Oct. 21 /PRNewswire/ -- Outpost.com (http://www.outpost.com) has been ranked first in the computing category of the first ever Forrester PowerRankings(TM) by Forrester Research, Inc. Forrester PowerRankings combine survey data from online consumers, rigorous shopping-experience tests, and unbiased expert analysis to provide objective rankings of the leading e-commerce sites.
Forrester evaluated sites in eight areas: advice & market information; cost; customer service; delivery; features & content; transacting; usability; and value. Outpost.com achieved the highest total across
these categories, putting them in the leading position.
"This ranking affirms that we are the best place to shop online for consumer technology products," said Bob Bowman, President and CEO, Cyberian Outpost Inc. "Our focus is on the customer experience,
from the second they get to our site to the moment they receive the products they purchase with our free next day delivery. We will continue to make that overall experience even better."
Forrester PowerRankings(TM) use consumer survey data from Greenfield Online's 400,000-person online panel to identify the most popular e-commerce sites. The online shopping experience for each site is
then evaluated by a team of Forrester shoppers who perform a series of rigorous tests in eight areas. The Forrester shoppers' experience and consumer data are then synthesized to generate an overall PowerRanking.
About Outpost.com
Outpost.com has been at the forefront of e-commerce since 1995, setting the standard for online customer experience. Outpost.com builds trust with its customers at every point of contact.
TruePrice(SM) guarantees that the price you see is the price you pay. Customers know the exact price of their order when they add items to their shopping cart. As part of its TruePrice(SM) policy,
Outpost.com offers free next day shipping to all U.S. customers and the ability to order in-stock items until midnight Eastern Time for free next day delivery. Outpost.com also offers a 30-day money back guarantee, 24-hour real people Customer Service Center and a fully encrypted secure server. Bizrate.com consistently ranks Outpost.com #1 for customer service. Outpost.com now features over 170,000 computer products and a full range of consumer electronics in the Tweeter@Outpost.com store.
Outpost.com is owned and operated by Cyberian Outpost, Inc. (Nasdaq: COOL).
This release may contain forward-looking statements that are subject to certain risks and uncertainties. Such statements are based on management's current expectations and are subject to a number of
factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements, especially when measured on a quarterly basis.
The Company cautions investors that there can be no assurance that actual results or business conditions will not differ materially from those projected or suggested in such forward-looking statements as a result of various factors, including, but not limited to, the following: (i) technological difficulties (ii) our early stage of development, (iii) competition, (iv) our ability to expand internationally, (v) uncertainty regarding the continued growth of the Internet and online commerce, (vi) uncertainty regarding governmental regulation and (vii) reliance on strategic alliances.
SOURCE Outpost.com
/CONTACT: Adam Paige of Cohn & Wolfe, 212-598-3687,
adam_paige@nyc.cohnwolfe.com, for Outpost.com; or Edee Wollin of Outpost.com, 860-927-8344, ewollin@outpost.com/
/Web site: outpost.com
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