Trouble in DSL's broadband paradise
Complaints of late hookups, poor connections, flaky e-mail, clueless tech support and brainless billing a customer relations nightmare for many ISPs.
zdnet.com
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Heres an excerpt I found very relevant to the "open access" debate. They want cable to copy this?
Gargage in, garbage out
"DSL is a horrible product," said Max Avroutski, CEO of Terabit.Net in New York. "You have to understand how much garbage we have to deal with."
Like other DSL vendors, Avroutski blamed the messy DSL provisioning regimen for most of his problems. To get DSL running for a customer, the retailer must work with a competitive local exchange carrier (CLEC), such as Covad Communications or NorthPoint Communications, which in turn has to ask for a local loop from the regional Bell company. The complex dance often goes poorly and leaves the customer without service and angry at the retailer.
"We get blamed for everything," Avroutski said.
Eric |
