Electronic Voice Market to Surge Over $4 Billion by 2005
October 27, 1999
(Carlsbad, CA) Computer Economics research shows the electronic voice market is poised to explode in the next few years. The largest part of this market, interactive voice response is expected to surpass $1 billion in 2001 and $2 billion by 2005.
"The rapid growth in voice recognition, voice generation, and interactive voice response technologies is a welcome addition to the current voice-automation environment where consumers are frustrated with a lack of personalization," said Computer Economics vice president of research Michael Erbschloe. "A new age is emerging for the call center with a degree of interactivity, recognition, and response that has yet to be experienced."
Electronic Voice Market to Surge
1999
($ millions) 2001
($ millions) 2003
($ millions) 2005
($ millions)
Voice recognition 501 1,301 3,651 7,851
Voice generation 300 575 840 1,200
Interactive voice response 900 1,300 1,800 2,300
The electronic voice market as a whole will increase over 340 percent by 2005. The most significant gains come in voice recognition where the technology has experienced breakthroughs in recent months.
Computer Economics is an independent research firm specializing in helping IT decision makers plan, manage, and control IT costs through advisory services, analyst support, an innovative Web site, and printed reports. Based in Carlsbad, California, Computer Economics serves 82 percent of the Fortune 500.
Contact: Samir Bhavnani - Computer Economics, Inc.
Phone: 760-438-8100, ext. 113
E-mail: sbhavnan@compecon.com
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