Thanks, Yogi, for the article and site, which I've bookmarked. I'm excerpting a small part of the article you linked so that I can refer to it easily in the future.
Convenience was invented in the Fifties, in America. The concept has
developed both sides of the Atlantic - pizza delivery, all-night supermarkets,
telephone banking. Technology is driving efficiency - or is it the other way
around? Someone else is efficient so that you don't have to be.
Michael Dell, founder of Dell Computer, could have been speaking of his
own success when he said recently that one day, one company really
messed it up for all the others. That company created a product that people
wanted, made it at an affordable price and delivered it to the customer when
they wanted it. Damn, thought all the others, we'll have to do that too. |
