Silicon Graphics, Inc. (SGI) Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Silicon Graphics, Inc. (SGI)

SGI 92.12

-1.6%

12:47 PM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: Jeff Maresh who wrote (1027)	4/12/1997 2:00:00 PM
From: Justin Banks	of 14451

Jeff - Another problem SGI faces is the customer support issue. I have a friend here @ work that just bought an O2. To him it's a big purchase ~$11k. When he got the machine, the developer bundle for which he had paid wasn't installed and he got no media. He had a hard time getting SGI to come to grips with the problem and rectify it. Contrast that with this: we had a graphics board on one of our Onyx go bad, and when we installed the replacement, it took our FDDI ring down. We called SGI, and a service guy said he'd get another replacement ASAP. He got off the phone, got in his car, and drove an hour and a half to bring us the board. Try this : I've contacted SGI about buying an RTU for ProDev WorkShop on my Indy. They took over a month to get back to me, and when I told them what I wanted they said ok, we'll get you a quote. I haven't heard back since. I've got ProDev installed on my machine, and since I'm root, I just had to write a setuid perl script that fools the license server into thinking I've got a license. I'd be happy to pay for it, but I can't because they won't call. SGI only seems to be willing to work with you if you're talking about a sale or support of products worth several million dollars. This attitude has got to change or marketing and support will kill the advances SGI is making in the tech. area. -just my 2c -justinb

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next