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To: thecow who wrote (6562)	11/3/1999 11:17:00 PM
From: Gottfried	Read Replies (1) of 110626

TheCow, re >all Dell techs were great< Wish I could say the same about CPQ. In January I had to call 3 times because of sound loss etc. Different techs talked me through recovery procedures that screwed everything up to the point where I had to use the restore CD, TWICE! The third call got me a tech who admitted he didn't know, got help and proceeded to solve my problem. Maybe my experience was isolated, but it makes it hard to recommend CPQ. Gottfried

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