MessageMedia Named ''Best of Class'' Winner in First Annual Users Choice Awards by Customer Support Management Magazine and Real Market Research
End Users Select MessageMedia's Premier E-mail Solutions for
Customer Satisfaction Measurement
MessageMedia Inc. (Nasdaq: MESG), a leading provider of e-mail-based customer relationship management and direct marketing services, has been named a ''Best-of-Class'' Winner in The First Annual Users Choice Awards, sponsored by Customer Support Management magazine and Real Market Research. The company's Continuous Customer Intelligent Solutions Service was entered in the Customer Satisfaction Measurement category.
The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were more than 238 product entries in a total of 21 categories including: Call Center Communications/CTI, Customer Satisfaction Measurement and Field Service/Remote Communications.
''We are pleased to be recognized by end-users for our commitment to customer satisfaction. As the online economy continues to grow, customer service becomes the key differentiating factor for a successful e-commerce business,'' said Robin Green, vice president of sales and marketing for MessageMedia. ''We are dedicated to helping companies establish an ongoing dialog with their customers, allowing them to build strong, lasting customer relationships.''
Awards were presented by Katherine Grayson, Editorial Director of Customer Support Management and Gary Lemke, President of Real Market Research, at ZD Events' Customer Relationship Management Conference & Expo held last week at the Moscone Center in San Francisco. Ms. Grayson stated, ''Nothing speaks so directly about the quality of effectiveness of a product as does end-user acclaim.''
About Customer Support Management (CSM)
Customer Support Management, the magazine dedicated to optimizing the customer relationship, is the only enterprise-level solutions publication written exclusively for executives and line managers responsible for customer support and service.
About Real Market Research
Real Market Research provides fact-based market research for customer relationship management organizations and publishes ''RealMarket Today!'' the industry's first and only daily publication highlighting CRM news and events.
About MessageMedia Inc.
MessageMedia (Nasdaq: MESG) is the leading provider of e-mail-based customer relationship management and direct marketing services. The Company offers a comprehensive suite of outsource messaging services for information delivery, e-commerce services, permission-based direct marketing, ongoing customer communications and real-time customer feedback solutions using industry standard Internet protocols. MessageMedia's customer portfolio includes clients from the financial services, publishing, direct marketing, retailing, software and electronic commerce industries. Clients include E*TRADE, AOL, Apple, Yahoo!, Microsoft, GeoCities, Intuit, CMP Media, Barclays Bank, EDS, CNBC, Universal Studios and Bertelsmann.
Investors in MessageMedia include SOFTBANK and its affiliates, which constitute the world's largest investors in the Internet and Pequot Capital Management, a Connecticut-based research-intensive investment firm.
''Safe Harbor'' Statement Under the Private Securities Litigation Reform Act. With the exception of the historical information contained in this release, the matters described herein contain forward-looking statements that involve risk and uncertainties. These risk factors include, but are not limited to, the integration of a new senior management team, MessageMedia's limited operating history, the integration of recent acquisitions, risks associated with pending and future acquisitions, the anticipated fluctuations in operating results, the uncertain acceptance of new services being offered, and undeveloped and rapidly changing market and other factors detailed in MessageMedia's filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K for the year ended Dec. 31, 1998 and its most recent Quarterly Report on Form 10-Q. All companies and product names are trademarks of their respective owners. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. MessageMedia undertakes no obligation to release publicly the result of any revisions to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
MessageMedia Inc. 6060 Spine Road, Boulder, CO 80301 Phone: 303/440-7550; Fax: 303/440-0303; messagemedia.com
--------------------------------------------------------------------------------
Contact:
MessageMedia Inc.
Beth Mayfield, Director of Corporate Affairs
Tel: 303/381-7500
mailto:investor@messagemedia.com
or
Edelman Public Relations Worldwide
Renee Schwager, Account Executive
Tel: 312/297-7430
renee_schwager@edelman.com
-----------------------------------------------------
NOTE (from Dan): ZD Events and Messagemedia, for all practical purposes, are both owned by Softbank. |
