thanks, timmy. for a second there i thought i was:
geocities.com
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Norstan to Add Comverse Intelligent Recording and Quality Monitoring Systems to Its Solutions
Business Wire - November 08, 1999 15:18
MINNEAPOLIS--(BUSINESS WIRE)--Nov. 8, 1999--Norstan, Inc. (Nasdaq:NRRD) - a global leader in technology services, announced it will incorporate Comverse Infosys' ULTRA and Mentor products and applications within the portfolio solutions it delivers to its customers. Comverse Infosys, Inc. is a division of Comverse Technology, Inc. (Nasdaq:CMVT) and a global leader in digital recording technology and market leader in providing Intelligent Recording solutions for call centers.
Norstan's call center business focuses on combining best-of-breed technologies with expert consulting and integration services. Offerings include state-of-the-art customer contact solutions for mission critical environments; interactive voice response; workforce management; quality monitoring; preview and predictive dialing; data consolidation; data warehousing; internet telephone and video call centers. Comverse develops customer agent and transaction monitoring for call centers that measure agent quality and performance as well as the customer's experience across the enterprise.
According to Larry Schmidt, vice president of Norstan's Call Center Technology Group: "The addition of Comverse dynamic recording and monitoring solutions to Norstan's portfolio of best-of-breed call center products allows us to provide our customers with both the technology and expertise to effectively manage the customer experience within their organizations."
Norstan is a global leader in technology services providing information technology, networking and communication system solutions, including call center platforms for Siemens Information and Communications Networks and Aspect Telecommunications, to business clients worldwide. Headquartered in the Twin Cities, Norstan's sales, consulting and services offices are located in 80 cities throughout North America and Europe. Through its operating units, Norstan is a single-source provider of leading-edge technology products, world-class technology services, and competitive financial offerings as a single-source solutions provider. For more information on Norstan, Inc., visit norstan.com. |
