Here's a story which is kinda scary because all the complaint here sound so much like the long-running complaints about US West.
Growing pains snag Qwest
cnn.com
Excerpts:
Users and consultants charge that Qwest Communications, which recently completed its 18,500-mile national network, is missing installation dates on private lines, frame relay nodes and Web-hosting facilities....
But Qwest executives insist they're on top of the situation. "I acknowledge that there may be customers that have been disappointed in our performance, but we don't have a systematic maintenance and provisioning crisis in this company," Qwest President Afshin Mohebbi said.
Yet Mohebbi confirmed industry whispers that Qwest ran out of optical backbone equipment from its principal supplier, Nortel Networks, during the second quarter. Qwest then turned to rival Lucent -- via an emergency call from Qwest CEO Joe Nacchio to Lucent CEO Rich McGinn -- to obtain equipment to "light" additional fibers in the Qwest network.
...
But some users say Qwest is barely in a position to take new orders, much less fill them correctly. ...
Some analysts say they've seen chronic delays with Qwest. ...
In northern California, Qwest officials say they misjudged demand for Web hosting in Sunnyvale and almost immediately ran out of space they expected to last for 12 months. The company is now building an additional 1.6 million square feet of hosting space nationwide.
...
And even though Qwest's physical construction is complete, officials admit that only a few of the 48 available fiber pairs at any place of the network may be lit with the proper electronics, forcing Qwest to continually raise order forecasts to meet demand. "The key point is the manufacturing issue," Mohebbi says. "Anything that we can get our hands on, we get our hands on."
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