MSTG - yet another award...
Mustang.com(tm) Garners Highest Honors in E-mail Management Category at The
First Annual Users Choice Awards
Mustang Message Center(tm) Named "Gold" Award Winner By End-users in Awards
Program Sponsored by Customer Support Management Magazine and Real Market
Research
Bakersfield, California - November 10, 1999: Mustang.com, Inc. (Nasdaq:
MSTG), a leading provider of eService solutions for mission-critical
e-business and e-service centers, announced today that its Mustang Message
Center solution was named the "Gold" winner for E-mail Management Software,
the highest honor awarded, in The First Annual Users Choice Awards,
sponsored by Customer Support Management magazine and Real Market Research.
Mustang.com President and CEO Jim Harrer stated, "We are extremely honored
to receive the "Gold" Users Choice Award. That we were selected as the top
solution by the people using our product to solve real-world customer
service issues further validates that Mustang Message Center is the number
one choice in the e-mail management marketplace."
The Users Choice Awards is the only awards program in which customer
relationship management (CRM) products are judged by the end user. There
were more than 238 product entries in a total of 21 categories including:
Call Center Communications/CTI, Customer Satisfaction Measurement, and Field
Service/Remote Communications.
Awards were presented by Katherine Grayson, Editorial Director of Customer
Support Management, and Gary Lemke, President of Real Market Research, at ZD
Events' Customer Relationship Management Conference & Expo held in October
at the Moscone Center in San Francisco. Ms. Grayson stated, "Nothing speaks
so directly about the quality of and effectiveness of a product as does
end-user acclaim."
Comments from the end-users that voted for Mustang Message Center included
"It has cut our e-mail time in half" and "greatest addition ever made."
About Customer Support Management Magazine
Customer Support Management, The magazine dedicated to optimizing the
customer relationship, is the only enterprise-level solutions publication
written exclusively for executives and line managers responsible for
customer support and service.
About Real Market Research
Real Market Research provides fact-based market research for customer
relationship management organizations and publishes "RealMarket Today!" the
industry's first and only daily publication highlighting CRM news and
events.
To enter your product or service in the 2nd annual Users Choice Awards.
Please contact Gary Lemke, Real Market Research glemke@realmarket.com.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships through the
design, development and support of Internet and e-mail based customer
management software applications. Mustang Message Center is an award-winning
eService solution that improves e-mail management in mission-critical,
high-volume customer service operations. The Mustang Message Center is
actively utilized for 24x7, mission-critical customer service, by more than
310 companies, supporting hundreds of thousands of transactions every day.
Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA
93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL,
Atlanta, GA, New York, NY and Washington, D.C. Inquiries can be addressed
via voice, 661-873-2500; fax, 661-873-2499; or e-mail, info@mustang.com.
Additional information is available from Mustang.com on the Web at
www.mustang.com.
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Contact: Mustang.com, Inc., Bob Allman
(661) 873-2559, bob.allman@mustang.com |
