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Technology Stocks : Nokia (NOK)

NOK 6.705

-0.4%

2:25 PM EST

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To: Labrador who wrote (2703)	11/12/1999 9:33:00 AM
From: tero kuittinen	Read Replies (1) of 34857

Let me tell you what happens to mobile operators who allow their churn rates to reach 4% - they pick up a bad reputation that will hound them years into the future. You don't go for growth unless you can manage it. You don't staff your customer service with untrained, clueless personnel just because you can't be bothered with paying attention to these kinds of details. Because if you do, you'll have to pick up the tab for the mistakes later. Operators like Omnitel in Italy built up their business by paying attention to quality and making sure the innovations work before offering them to customers. That's why there's now 100 million text messages a month in Omnitel's network. You make mobile data work by carefully building it up as a quality service. That's "vision". Tero

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