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Non-Tech : The Y2K Newspaper

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To: Bill Ounce who wrote (147)11/12/1999 2:43:00 PM
From: Bill Ounce  Read Replies (1) of 198
 
Y2k Computer Glitch Costs Royal Doulton

biz.yahoo.com

Computer Glitch Costs Royal Doulton

By BRUCE STANLEY
AP Business Writer
LONDON (AP) -- With more than 200 years of experience behind it, fine china
manufacturer Royal Doulton thought it was being prudent when it installed a new
computer system to guard against the Y2K bug.

But the cure for the potential illness took a painful toll of its own.

The company said Wednesday that it will lose an estimated $19 million in sales
because the new equipment caused delays of up to 10 weeks in deliveries of its
goods to distributors.

[...]

Investors reacted to the announcement by dumping the stock, which plunged 23
percent to finish trading at 79.5 pence ($1.27) per share.

[...]

The glitch apparently arose because of problems integrating the new equipment
with the company's existing computers. As a result, the china maker was unable
to supply distributors when they ran out of inventory.

Spokeswoman Valerie Baynton said Royal Doulton has now solved the problem, but
it has already cost the company. The expected loss is equal to 5 percent of
Royal Doulton's sales for all of 1998.

[...]
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