An exchange with Schwab a few days ago regarding their recent set's of failed Order Status:
My E-mail:
<<RE: ORDER STATUS DOWN, AGAIN & AGAIN.
This is a valuable service to me and these down times have cost me a sizable loss in my trades.
By the time I get through on the phone to Schwab, things change.
This is not good. Can we expect a stable remedy soon?>>
Schwab's response:
<< From: webtrading@Schwab.COM
Date: Thu, 11 Nov 1999 13:01:48 -0500 (EST)
Dear (Puna Pickle):
Thank you for your e-mail.
We understand your frustration regarding the limited ability to access your account information through our automated channels recently. An intermittent system issue caused the response time on these channels to be sporadic. The issue was quickly identified, and we took immediate action toward a resolution. We regret any inconvenience that this difficulty may have caused you.
At Schwab, we know how important it is to have access to your account information as well as our trading functions when you need it. This is why we provide a variety of ways for you to reach us, either via our electronic channels, our telephone services, or our network of branches. When a difficulty arises in any one of these areas, we always encourage you to contact us via an alternate channel until the difficulty is resolved. Additionally, if you ever have a time-sensitive trading issue, we ask that you promptly telephone your Signature Platinum team at 1-800-554-6008 for assistance. Allow us to first address your time-sensitive needs, after which we would be pleased to address any other issues that you may have for us.
Experiences like these are frustrating for all of us, and at Schwab we work around the clock to ensure that our systems are functional and reliable. We value and appreciate your business, and would like to assure you that we have an unwavering commitment to deliver reliable service to you. If you have any additional questions or concerns for us, please do not hesitate to contact us, via either telephone or e-mail. We appreciate the opportunity to be of further assistance to you.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you for using Schwab's Electronic Brokerage Services.
Sincerely,
John Forrester
Schwab Signature Services Platinum Team K Denver
(c)1999 Charles Schwab & Co., Inc., member SIPC/NYSE>>
On other Trade issues I have found the Teams at Schwab knowledgeable and helpful,
Puna |
