Hal, don't mean to but in. I'm new with qcarts, still learning basics including set up. What is there is incredible, as you know. Will soon get into accuracy and timeliness of data as you are now, but am trying it on the word ( and postings ) of reputable others around a lot longer than me.
Hope it all works out. Tried to reach them, got thru on the second ring. Next time, took 2 days for response. Have talked to them several times, and I'm either getting a lot of b.s., or they seem sincere in getting updated in their growing pains dept.
As far as a co. that treads water and never moves ahead, and one you use, Tscan, has the most inaccurate stats and worst c. service in the history of this business. Yet you tolerate that for your own reasons. And stay with them.
If qcharts had 20 years in business under their belt, and still had these problems (for you), then it would be time to move on. Try and compare another vendor, run both for a month, compare accuracy of your specific data, and let us know what happens.
I'm afraid to leave the cable box and go to the net, and need the feedback of people to make a decision. All this was meant in good spirit. |
