NEWS (Oct-26-99): "Pivotal Selected as CRM Supplier for Microsoft/Cisco Application Hosting Program"
BOSTON--(BUSINESS WIRE)--Oct. 26, 1999--Pivotal Corp.(NASDAQ:PVTL) Pivotal eRelationship 2 solutions to be delivered over the Internet by best-in-class ASP alliance formed by Microsoft and Cisco.
Pivotal Corporation (Nasdaq: PVTL), a leading provider of B2B solutions for 360 degree Customer Relationship Management(TM)(CRM) and eBusiness Relationship Management (eBRM), today announced that its Pivotal eRelationship(TM) 2 products have been selected by Microsoft and Cisco for their Internet Application Hosting program. The program, also announced today by Microsoft and Cisco, provides end-to-end solutions for Application Service Providers (ASPs). This collaborative initiative will provide ASPs with a first-rate hosting solution that enables them to host customized CRM and eBRM services based on Pivotal's award-winning solutions.
"Over the past year, Pivotal has introduced compelling new Internet solutions into the CRM marketplace," said Norm Francis, president and CEO of Pivotal. "Our Pivotal eRelationship 2 solutions were designed from the ground-up to support ASP hosting, and we are delighted to be supplying our CRM and eBusiness relationship management products to this pre-eminent alliance formed by Microsoft and Cisco. As the hosting industry evolves, we will be in front with innovative eBusiness solutions that deliver bottom-line impact for companies around the world."
To ensure that customers receive the highest level of expert support, Pivotal, along with Microsoft, Cisco, and leading ASPs such as Data Return, FutureLink, Interliant, and QWEST Cyber.Solutions, will deliver the software applications, data center, networking infrastructure, customization, implementation and support services needed for personalized, one-to-one CRM and eBRM over the Internet. The Pivotal eRelationship hosted solution enables companies to manage sales, marketing and customer service relationships between employees, business partners and customers, and enables these internal and external users to access CRM and eBRM capabilities from Web browsers on any type of network or mobile client.
"Microsoft and Cisco welcome Pivotal's participation in this hosting collaboration as a leading provider of CRM and eCommerce relationship management solutions," said Thomas Koll, vice president Network Solutions Group, Microsoft Corp. "The combined efforts of these three companies and our ASP alliance partners will give companies a dependable and convenient means of deploying a hosted eCommerce solution."
The Pivotal hosted solutions, to be marketed under the PivotalHost(TM) name, will be delivered on Microsoft(R) BackOffice(R) and Cisco System's intelligent networking infrastructure to provide scalability, reliability, security and superior performance.
"Our alliance with Pivotal and Microsoft streamlines the implementation and management of hosted CRM and eBusiness
relationship management services for customers," said Eugene Lee, vice president of marketing for Cisco Systems. "Together we are offering the hosted solutions that the market is demanding, such as Pivotal eRelationship 2, and we are opening up new markets for these solutions."
Starting today, application service providers interested in offering CRM and eBRM services as part of their hosted solution set can download deployment kits to accelerate their ability to provide customized services. Each deployment kit includes a customizable sales presentation, a customer demonstration, an integrated installation and configuration guide, a partnership sales guide and
technical white papers on how to deploy these services within an intelligent network infrastructure and service configuration that scales to meet customer needs. For more information on the deployment of these services, please visit:
microsoft.com or cisco.com.
About Pivotal Corporation
Pivotal Corporation is a global supplier of 360 degree Customer Relationship Management and eBusiness Relationship
Management (eBRM) solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners, and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer
relationship management and business portals to manage sales, marketing, and customer service relationships between
employees, business partners and customers over the Internet and corporate networks. Pivotal solutions are licensed on either a perpetual basis or on a monthly subscription through Pivotal's Internet application hosting services. Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 650 customers worldwide with more than 80,000 licensed users. Customers include Yahoo! Excite@Home, Bottomline Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel
Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial
Group, and Sun Healthcare Group. For more information about Pivotal, visit www.pivotal.com.
Forward Looking Statements
This press release contains forward-looking statements which can be identified by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," " predicts", "potential" or "continue" or the negative of such terms or comparable terms. In particular, this release includes statements regarding the evolution of the hosting industry and Pivotal's competitive ability to deliver hosted applications, support and service with the collaboration of business partners such as Microsoft
and Cisco. These statements are based on management's current projections, beliefs and opinions. Actual results could differ materially from those anticipated in these statements based upon a number of factors including: the evolution of the hosting industry; lack of growth in the Internet and eCommerce markets; the performance of Pivotal's competitors; and the success of Pivotal's collaborative arrangements with hosting partners. Pivotal undertakes no responsibility to update forward-looking statements if circumstances or management's projections, beliefs or opinions change.
(c) 1999 Pivotal Corporation. All rights reserved. Pivotal, Pivotal eRelationship, Pivotal eRelationship PartnerHub, Pivotal eRelationship CustomerHub, Pivotal eRelationship IntraHub, Pivotal B2B Syndicate, Pivotal eRelationship SmartPortal, Pivotal eRelationship CommerceServer, PivotalHost, and 360 degree eBusiness Relationship Management are trademarks and/or registered trademarks of Pivotal Corporation. Microsoft, Windows, Windows NT, and BackOffice are trademarks and/or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trade names mentioned are trademarks
and/or registered trademarks of their respective owners.
CONTACT: Pivotal Corporation
Jacqueline Voci, 604/904-5923
jvoci@pivotal.com
URL: www.pivotal.com
or
Big Sky Communications
David Templeton, 203/483-7373
david@bigskypr.com |
