Schwab sends me surveys all the time, but they have never given me $25 for doing it. I just answered one on satisfaction and computer outages, in fact. I didn't get the same survey you got, though. Interesting questions they asked you.
If does raise a point, though. The way that deep discounters make money on trades is in part, trading against order flow. When you put in a market order on a stock that is moving, it is normal for them to hold your order for a minute and give you a horrible execution. You can complain, but I don't think it will do any good. Schwab does give pretty good executions most of the time, but when you are into BB stocks, the executions go to a small market maker, and the market order gives him a license to steal, which he did. I learned awhile back to NEVER use market orders under those circumstances. In fact, I virtually never use them at all.
If you do complain, probably the best Schwab can do is to give you back the commission on the trade.
Carl |
