uniView SOFTGEN and HSBC complete Strategic Partnership Agreement
DALLAS--(BUSINESS WIRE)--Nov. 18, 1999--
uniView SOFTGEN To Deliver Computer Telephony Solutions Worldwide for the HSBC Group Using uniView SOFTGEN CIMphony(TM) Software Products
uniView SOFTGEN, a subsidiary of uniView Technologies Corp. (Nasdaq:UVEW), today announced the recently completed negotiations for a five year global purchase agreement with HSBC (The Hongkong & Shanghai Banking Corporation) Holdings plc., parent of the HSBC Group (NYSE:HBC), the third largest banking and financial services organization in the world with assets of USD 490 billion and operating in 79 countries.
Under the terms of agreement, uniView SOFTGEN, a global provider of Enterprise Computer Telephony Integration software, will deliver computer telephony solutions in HSBC Call Centers around the world. The strategic partnership agreement, worth up to an estimated $5 million, is for a 5 year term and covers software licenses, consultation, installation and implementation services. uniView SOFTGEN's CIMphony call center software is already successfully installed in a number of HSBC locations including the United Arab Emirates (Dubai), Hong Kong, Australia, and Malaysia with Saudi Arabia and Taiwan currently being installed. Additional countries are scheduled for immediate roll-out including Jersey (Channel Islands), Canada and India.
Tim Cureton, Group Head of Telecoms & Technology Strategy, HSBC said, "After a detailed comparison for the best call center middleware solution, we selected uniView SOFTGEN against a much larger computer vendor, principally for its open architecture, its flexibility and, above all, ease and speed of implementation, and customization. This agreement solidifies and expands our relationship with uniView SOFTGEN and recognizes their performance, often under demanding circumstances, in successfully completing our first trial assignments."
"HSBC is a bank dedicated to providing world class customer service on a global scale. Our ability to meet the needs of an organization on the scale of HSBC has proved that we are also dedicated to world class service capabilities," said Leslie Leland, President of uniView SOFTGEN. "CIMphony's open, scaleable framework and advanced applications provide HSBC with an enterprise-wide platform for inbound and outbound capabilities in a single or multi-site call center environment."
uniView SOFTGEN is a global provider of enterprise-wide computer telephone integration software solutions. uniView SOFTGEN's flagship product, CIMphony, is a client/server; open architecture tool kit designed to support single site and geographically distributed call centers from 10-4000+ agents. CIMphony is bundled with a suite of applications providing screen pop, graphical reporting, outbound predictive dialing, statistical data collection, Internet contact center capabilities, and attribute-based routing. uniView SOFTGEN is a majority owned subsidiary of uniView Technologies Corp. with offices in Dallas, Singapore, and Australia. For more information about uniView SOFTGEN and its products visit www.SOFTGENintl.com or call 888/267-0866.
Dallas based uniView Technologies Corp. offers the expertise and innovative tools necessary to create fully customized video-on-demand, interactive applications, e-commerce, and other interactive broadband services. Building on a foundation of convergence technology, and the understanding of end user requirements, uniView has merged its Internet access technologies and existing applications with the technologies of its development partners to deliver the future of interactive networking products and services.
In 1997, uniView introduced its first revolutionary set top box and, today, its Advanced Systems Group (ASG) uses convergence devices and integration expertise to design custom broadband networks for clients in multi-level marketing, hospitality, utilities, banking, medical facilities, and telecommunications. In addition to complete network system design, ASG also offers Web site development, Web site hosting and full international Internet access, while uniView's Product Group focuses on research, product development and customer service. More information on uniView is available at www.uniView.net.
NOTICE: Some of this information may contain "Forward Looking Statements" which are company plans, projections and uncertainties. For a discussion of risk factors associated with some of these plans and projections, please refer to the company's SEC filings, which contain additional discussion about those factors which could cause actual results to differ from management's expectations.
CONTACT: Investor Contact for uniView:
Robert E. Fudickar, 214/503-8880
e-mail: bfudickar@uniView.net |
