>Thread in general. Gibbons has taken a lot of time to address in detail many of the issues that have been raised.
I agree - however, this "detail" is very late in coming when one considers the many posts about problems over the many months.
>While QC has had some server problems, the service has by and large been working well through the interim for anyone who took the time to read the many posts about servers that were working properly.
Why do I feel that a service that has been "by and large been working" is NOT what I am paying for. Do they hold themselves out to be supplying "sometimes" useable data?
>Also, as it turns out (and was predicted on this thread) the problem turned out to be subnet problems around one server farm and not a QC problem per se.
And how long has this been going on? Has this been the problem all along and, if so, is it now solved? Why did it take so long to find the problem? Inquiring minds want to know. :)
>Nevertheless, Gibbons has taken a good deal of time (and done a great job doing a one man tech support gig on what is probably his day off). I, for one, appreciate the extra effort. I think I am speaking for many of us on this thread as well when I say, thanks again Gibbons. - Matt
And herein may be the biggest problem of all - WHY does it fall to Gibbons to be a "one man tech support" person? Where are all the others when needed since one man can not possibly handle the problems they have?
This company has repeatedly shown that it is not willing to spend the capital necessary to train and staff properly. And IMHO, they have shown repeatedly that they are far, far more interested in the software design and "goodies" that the program will do than in the correct data side. It is clear that they have someone that is the tops in their field in writing code and really knows how to design a stock charting program. It is also painfully clear that they do not have this quality of expertice in putting together a delieverly system for the program. In short, they have their priorities backwards - it should be correct data first and then presentation.
I also appreciate Gibbons taking the time to come here and try to help - I have the feeling that these problems are clearly not of his making and that he may be having to fight management to get anything done.
As a customer, I have resigned myselfto the fact that our only hope is the quick merging of QC into the new company - only then will we see some management that MAY care what the quality of the delievered product is and what problems the customer base is having.
jb |
