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Technology Stocks : Dell Technologies Inc.
DELL 133.59-1.8%3:59 PM EST

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To: kemble s. matter who wrote (147811)11/22/1999 12:18:00 PM
From: Diamond Jim  Read Replies (2) of 176387
 
quantumbridge.com

Q: What's the biggest trend you see overall in the computer business?
A: The move from products to services. The only way people are going to be able to
make money is on the service side. The margins in the PC business are gone; there's no
value in stuffing boards. Even Michael Dell could finally work himself out of a job. He
makes only $200 off a computer that costs its buyer $20,000 in service and support over
the life of the machine. He has to find a way to grab the other 99% of the value of each
machine his company sells. You have to keep reinventing yourself.
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