CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: Brooks Jackson who wrote (12274)	11/23/1999 7:06:00 AM
From: D Mueller	Read Replies (3) of 20297

Brooks: I had the exact same problem last night after trying to install the new software. I called Intuit customer service first on my own dime because I was using an outdated number I had in my file for Quicken Credit Card. I waited for 22 minutes before I got a service rep, who then proceeded to tell me that depending upon my question they may have to charge me $1.95 a minute for the resolution. After explaining my problem he immediately gave me the number for Travelers. Travelers does not have a clue about what customer service is about. I spoke with someone who asked about the problem I was having. I told her that I could not get to the server using the last 4 digits of my SS#. She proceeded to tell me that "I" must have done something wrong during the installation. I told her all "I" did was follow the on screen directions. She told me she would have to leave a call report with her manager and it would be 2-3 business days before they can reset my PIN. And these guys want to challenge Schwab, E*Trade and other internuts for the e-commerce customer. They got a long way to go! DRM

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