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Amdocs Supplies End-to-End GSM Customer Care and Billing Solution to VoiceStream Wireless
BELLEVUE, Wash.--(BUSINESS WIRE)--November 23, 1999--VoiceStream
Wireless Corp. (NASDAQ: VSTR), a major GSM provider in the US, and
Amdocs (NYSE: DOX), a major international provider of customer care,
billing and order management solutions to the telecommunications
industry, have announced an agreement to implement Amdocs' Ensemble
end-to-end customer care and billing system.
VoiceStream, offering service in 25 states, will use Ensemble to
support all of its subscribers. In addition to the tailored Ensemble
software, Amdocs is providing VoiceStream with implementation,
training, and ongoing support services, and will also be responsible
for data center operations.
"We chose Amdocs' solution for its GSM support and track record
in customer care and billing, which is the best in its class," said
Robert Stapleton, President and COO. "The Amdocs system provides the
flexibility and scalability we need to support our high volumes and
quickly growing business. It also enables us to swiftly consolidate
the billing operations of the GSM providers we are merging with."
Ensemble supports all unique aspects of the GSM environment, such
as international roaming, acquisition and formatting of GSM data input
formats, provisioning of GSM network elements, and inventory
management of SIM cards and MSISDNs. With the implementation of
VoiceStream, Amdocs' customer base will cover over 70% of GSM
subscribers in the United States.
"Our total solutions approach offers the depth of services
VoiceStream seeks as it consolidates its merged operations and expands
into new territories and service offerings," said Norman Rafalowitz,
Amdocs Senior Vice President, International Marketing. "We are
confident that our strategic partnership with VoiceStream will meet
their long-term business needs."
About VoiceStream Wireless
VoiceStream Wireless Corp. is a leading provider of wireless
communications services in the western United States including Denver,
Phoenix, Seattle, Salt Lake City, and Portland. VoiceStream has
announced agreements to merge with Aerial Communications [NASDAQ:
AERL] and Omnipoint Corporation [NASDAQ: OMPT]. When both transactions
are completed, VoiceStream will own licenses to provide service to
nearly 200 million people. VoiceStream Wireless currently provides
personal communications service using the globally dominant GSM
technology in 15 U.S. markets. Omnipoint provides PCS services in the
eastern United States, including New York, Philadelphia, Boston,
Miami, and Detroit. Aerial Communications, headquartered in Chicago,
provides PCS service in Houston, Minneapolis, Kansas City, Pittsburgh,
Tampa-St. Petersburg, Orlando, and Columbus, Ohio. For more
information visit the Web site www.voicestream.com
About Amdocs
Amdocs is a leading provider of product-driven customer care,
billing and order management solutions to premier telecommunications
companies worldwide. Amdocs has an unparalleled success record in
project delivery of its mission-critical products. Human resources of
more than 4,600 information systems professionals are exclusively
dedicated to the telecommunications industry. Amdocs has an installed
base of more than 300 successful projects in more than 75 major
telecommunications companies throughout the world. For more
information visit our Web site at www.amdocs.com.
About Ensemble
Ensemble(TM) is Amdocs' platform for customer care, billing and
order management solutions in voice and data environments. Ensemble
supports convergent multi-service operations, including local,
cellular, paging, long distance, international, broadband, Internet,
and IP services. Ensemble includes advanced capabilities such as a
flexible customer hierarchy facility and a multi-service rating
engine. The system utilizes a scaleable, multi-tier, client-server
UNIX platform and has been proven to support the high-volume
performance requirements of leading carriers.
--30--jc/ny*
CONTACT: Amdocs
Norman Rafalowitz
Senior Vice President
International Marketing
Tel : 314-212-7847
Fax: 314-212-7500
E-Mail: infoamdocs.com
or
Porter Novelli
Dan Ginsburg
Tel : 212-601-8020
Fax: 212-601-8101
E-Mail: dginsburgporternovelli.com
or
VoiceStream Wireless
Kim Thompson
Communications Manager
Tel : 425-653-5027
E-Mail: kim.thompsonvoicestream.com
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