News on MSTG:
(BSNS WIRE) Mustang.Com and Value America Unite to Welcome a Prosperous
Mustang.Com and Value America Unite to Welcome a Prosperous Holiday Retail
Season
Business & Retail/Technology Editors
BAKERSFIELD, Calif.--(BUSINESS WIRE)--Nov. 24, 1999--
Mustang.com(TM), Inc. (Nasdaq:MSTG), the provider of Trusted eService
Solutions(TM), and Value America, Inc. (Nasdaq:VUSA), the Internet's
leading superstore, announced today the signing and implementation of
a joint agreement to fulfill the service needs of Value America's
extensive user base.
The online customer service partnership replaced Value America's
existing e-mail management software in anticipation of the busy
holiday rush. Value America selected the power and flexibility of the
Mustang Message Center(TM) Enterprise Edition, reflecting their belief
in the strength of the upcoming retail season and their commitment to
Internet customer satisfaction.
"The decision to employ Mustang.com technology will improve our
ability to deliver on our customers' expectations," said R. Steve
Tungate, Senior Vice President of Operations and Fulfillment at Value
America. "Our old system left us exposed to service insufficiencies at
a time we needed to maximize critical resources. The Mustang Message
Center routing technology will directly impact the level of service
our customers receive."
Fall shopping surveys already show a significant increase in
online sales versus 1998, hinting at the scale of the seasonal rush
soon to follow. Estimates of online holiday spending this year reach
into the $6 billion range. The importance of service as a purchase
driver is clear to all involved.
Said Jim Harrer, CEO of Mustang.com, "Whether customers are savvy
Internet shoppers or novices avoiding the mall, they gravitate to
companies that demonstrate a clear commitment to their online
audience. Customers, drawn to a brand name site such as Value America,
come with great expectations. They insist that a premier site treat
them to a full-service experience." He continued, "The opportunity to
deliver eService capabilities to an elite site in another defining
year of online retail activity tells us at Mustang.com that the
combination of technology and service is rewarded in this business as
well."
The Mustang Message Center eService platform, installed in one
week's time, to 150 service agents at four separate Value America
locations, will support order inquiries, member and credit services,
and vendor relations. "Once you analyze the situation and see the
impact that a new technology can deliver to your customers and your
business, you want it immediately. Mustang.com delivered," said
Tungate.
About Value America
Value America, Inc. (valueamerica.com), founded in 1996 and based
in Charlottesville, Va., is the leading Internet superstore. Value
America is an inventory-less, direct and factory-authorized
marketplace for technology, office and consumer products.
With over 30 categories, developed through various partnerships
with manufacturers, Value America offers customers superior value on
products from more than 3,000 of the world's most trusted brands.
Through unique multi-media product demonstrations, customers are
provided with thorough product information, allowing them to make
informed and confident buying decisions. Value America was the first
to combine high tech and high touch by offering the convenience of
online shopping with the personal benefits of real customer service.
The Company is particularly proud of its alliance marketplaces that
help fund and empower charities, universities, religious organizations
and trade unions.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships
through the design, development and support of Internet and e-mail
based customer management software applications. Mustang Message
Center is an award-winning eService solution that improves e-mail
management in mission-critical, high-volume customer service
operations. The Mustang Message Center is actively utilized for 24x7,
mission-critical customer service, by more than 320 companies,
supporting hundreds of thousands of transactions every day. Corporate
headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306
with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL,
Atlanta, GA, New York, NY and Washington, D.C. Inquiries can be
addressed via voice, 661-873-2500; fax, 661-873-2499; or e-mail,
info@mustang.com. Additional information is available from Mustang.com
on the Web at www.mustang.com.
--30--ECQ/la* SJK/la
CONTACT: Mustang.com, Inc., Bakersfield
Bob Allman, 661/873-2559
bob.allman@mustang.com
or
Value America, Inc., Charlottesville
Kurt Stenerson, 804/951-4492
kstenerson@va.com
KEYWORD: CALIFORNIA VIRGINIA
INDUSTRY KEYWORD: INTERNET E-COMMERCE
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