THANK GOD!
<<Dear IQ Chart Subscriber,
The folks at Go2Net and IQ Chart wanted to take this opportunity to both
extend our warmest wishes for the upcoming holiday season, and update you on
some changes that will be taking place with IQ Chart over the next few
weeks.
For starters, we know that there have been some performance problems
recently, and we apologize for the inconvenience. We have been working hard
on resolving these issues, so we are confident that the brief overview below
is the perfect holiday gift from IQ Chart to you!
* IQ Chart's hardware and network connectivity is currently located in
Southern California. We are creating a duplicate environment with an
expanded server farm in Seattle that has a direct connection to the Internet
through Internap. Internap plugs into the main arteries of the internet,
and has multiple, sophisticated redundancies in the event that a portion of
the Internet is down. This environment is highly scalable, and we are
capable of expanding capacity quickly. This duplicate environment should be
live by December 17th.
* Our engineering team is installing new "code" on our servers which we
expect to produce significant performance improvements. One example is the
inclusion of sophisticated data compression technology, which makes the file
size of the price data you download from IQ Chart's servers smaller. The
smaller the download, the quicker the response time. This "code" is
undergoing serious testing, and will be phased in between December 15th and
the end of the year.
* We are releasing a new version of IQ Chart the first week of December.
Although this version has a few new features and improvements, the major
reason for releasing it is compatibility with the new "code", explained
above.
IQC and Go2Net appreciate your patience during this transition period, and
are excited to present you with a revamped product for the new year. If you
have any questions about IQC's acquisition by Go2Net, the new version of the
software, the expansion of our server farm, or bottom-up overhaul of IQ
Chart backend infrastructure, please send a message to support@iqc.com.
Sincerely,
John Busby
Producer, Silicon Investor/IQ Chart>> |
