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Technology Stocks : METRICOM - Wireless Data Communications
MCOM 0.0160+14.3%Dec 17 1:01 PM EST
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To: Stephen Ettorre who wrote ()11/29/1999 3:08:00 AM
From: Chun Chang  Read Replies (1) of 3376
 
Email Notification from Metricom.

Dear Valued Ricochet Email Subscribers:

Through last night and into the early hours of this Thanksgiving morning the
Metricom Staff have worked to rectify the situation that has caused degraded
email services. Essentially, a few months ago it was decided to outsource
the email service to a reputable company. This decision was made to insure
quality service as the new subscriber ramp continued to move ever rapidly
upwards. The cut-over, to this company, was completed on 23 Oct 99 and,
since this cut-over, the service has been marginal at best. This situation
was quickly recognized and all efforts made to return the service back to
Metricom. However, it was first necessary to acquire a new, larger and
faster email hardware platform. This took a few weeks along with the set up
and configure. As of today your email service has been returned to Metricom
and is operating well.

I sincerely apologize to you, our valued and loyal subscribers, for the past
four weeks of difficulties and I pledge that you will receive superior
services and service support from here forward.

Bob Schellman
Sr. Vice President Operations and Services
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