Hats off to Quote.com for (finally) some candor!:
"We have been having some queuing issues this morning, and from time to time in the past month. The typical symptoms of queuing are missing charts, and time and sales, but real-time quotes continue to come in. The problems has stemmed from rapid growth along with lack of servers to handle the load. We do recognize this is a determent to the service, and plan on adding more capacity as we go forward along with building a 3rd farm (set of servers in a different location.)... Going forward, we will continue to improve the reliability and the QCharts application itself. Others and myself will continue to keep a presence on SI, and feel free to let us know the good, the bad, and especially the ugly as this proves to be a valuable resource that is essential to growth and future plans."
THANK YOU Quote.com for finally stepping forward and admitting that there are major problems with QCharts servers, and that it IS NOT the user's problem! These are EXACTLY the symptoms I've been reporting (are you listening, Matt?). It is very frustrating to meet "the wall of defenders" here on this thread who have been trying to turn this issue around backwards into a user problem or an internet problem.
I do not mind hanging around and struggling with QCharts, and will happily continue to pay for my two monthly QCharts accounts, as long as you'll keep us openly informed about how things are coming along. Great program -- just hate the silence, and the wall of denial about datafeed problems that are quite obviously real. Today, for example in a hot market QCharts was virtually unusable all day. My other internet feeds were working great.
Sorry to hear of the departure of my new friend Gibbons, "The Terminator" :) With his skills and depth of knowledge, I am sure he will find gainful work soon. If he needs to, since he is probably setting on a big pile of LCOS options, which would be well-deserved from his great work with QCharts.
Good trading, -Steve |
