CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: Max Singer who wrote (12374)	12/4/1999 4:08:00 PM
From: Roger Bass	Read Replies (1) of 20297

Max, to your questions: >>This means that when a consumer pays his monthly bills thru >>AOL/Intuit they will be paid by, and the responsibility for service >>will be carried by, several different companies that the consumer >>doesn't know about? Or AOL/Intuit will act as a middleman between >>the consumer and whoever does his work? 1. It's yes and no: from the customers perspective, the biller is responsible, and Intuit/AOL is responsible - the people they know. Other companies (presentment/payment service providers) may be under contract to billers and to Intuit providing services - but customers may not be aware of them. (Contractually the picture may be a little different as regards who you authorize to take money out of your account 2. By the same token AOL/Intuit is de facto a middle man, and responsible to the customer for their experience (though not in the full legal sense). There'll no doubt be a continuing effort to smooth out any rough edges caused by the different relationships and service providers here - which are unavoidable given the reality of the industry. - Roger

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